French speaking Helpdesk Agent

Tasks:
    Provide first level support via phone and e-mail
    Manage customer claims and complaints
    Receive customers' calls from French speaking countries
    Take part in trainings
    Manage regular and ad-hoc reports and other administrative tasks
    Incident resolution and recovery

Requirements:
    Fluent English AND French knowledge is a must
    Great communication and problem solving skills
    BA/BsC or MA/MsC degree

    Strong computer knowledge: NO high level IT expertise necessary to fill the position, strong user level computer literacy is sufficient
    Knowledge of current Windows operating systems
    Client-oriented view
    Stress-tolerance

Our Client's offer:
    High standard office environment
    Multicultural and multinational atmosphere
    Constant self-development opportunities (e.g.: trainings)
    Competitive salary and compensation package


In case you are interested in the above position, please apply online by sending your professional English CV: www.kellyservices.hu - French speaking Helpdesk Agent

Applications of persons with disabilities are also welcome.
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